Frequently Asked Questions

How do I submit an order?

When you click to submit an order after choosing a product to purchase, you will be directed to our SSL secured server where you will begin the order process. After you provide us with us your shipping and billing information, your order will then be submitted for approval and processing.

What happens once I place my order?

After you place your order, the information you provided will be reviewed by our team, who will either approve or decline the order. Once approved, your order status will be set to approved, and moved to processing by our logistics team. Your order will then be filled and shipped to you via USPS or other courier services if the shipping address is in Europe.

How can your prices be so low?

We keep our prices low and our quality of the highest level, simply by reducing costs where possible. Low margins, small staff, batch shipping, more returning customers, no physical distribution center, and more. Transferring our business to the web reduced our maintenance costs by 50%, and enabled us to offer our customers much more affordable prices. By working online, we save on rent fees, employees, equipment, and pass the savings on to you.

What are generic medications?

A generic medication is a copy that is the same as a brand-name medication in dosage, safety, strength, how it is taken, quality, performance and intended use.

Are generic medications as safe as brand-name medications?

Yes. Since generics use the same active ingredients and are shown to work the same way in the body, they have the same risks and benefits as their brand-name counterparts.

Do generic medications take longer to work in the body?

No. Generic medications work in the same way and in the same period as brand-name medications.

Why are generic medications less expensive?

Generic medications are less expensive because generic manufacturers do not have the investment costs of the developer of a new medication. New medications are developed under patent protection. The patent protects the investment-including research, development, marketing, and promotion-by giving the company the sole right to sell the medication while it is in effect. As patents near expiration, manufacturers can apply to the FDA to sell generic versions. Because those manufacturers do not have the same development costs, they can sell their product at substantial discounts. Also, once generic medications are approved, there is greater competition, which keeps the price down. Today, almost half of all prescriptions are filled with generic medications.

Are brand-name medications made in more modern facilities than generic medications?

No. Generic firms have facilities comparable to those of brand-name firms. In fact, brand-name firms are linked to an estimated 50 percent of generic medication production. They frequently make copies of their own or other brand-name medications but sell them without the brand name.

If brand-name medications and generic medications have the same active ingredients, why do they look different?

In the United States, trademark laws do not allow a generic medication to look exactly like the brand-name medication. However, a generic medication must duplicate the active ingredient. Colors, flavors, and certain other inactive ingredients may be different.

How are you ensuring my privacy?

We are committed to preserving your medical and personal privacy. All data we shall receive is legally protected under doctor-patient privilege laws. Our online ordering system is using latest Secured Encryption Technologies and all personal and credit card information will be submitted using high levels of technical security (128bit SSL) with all reasonable precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use credit cards will be reported immediately.

What is your legal status?

In developing this new online means for delivering health care services, our organization is committed to meeting all current regulations and guidelines, and exceeding them where possible. USOnlinerx.com only partners with licensed and supervised manufacturers. The pharmaceuticals we provide are obtained from legitimate pharmaceutical wholesalers so you can be sure you are getting the same medication you would receive OTC (over the counter) in your neighborhood pharmacy.

What are your shipping policies?

Quick and simple. Your order will be filled, shipped, and delivered within 7 to 14 business days (for brand pills) and 7 to 24 business days (for generic pills) depending on your whereabouts. We will notify you by email if there is a problem with fulfilling your order. You will receive a confirmation email when your product is shipped out.

Do you ship everyday?

We do not process orders on the weekend. If you place an order after 2:00 pm EST on a Friday, the order will be saved at the logistics department and processed the following Monday.

What is your refund policy?

Due to federal and local laws we can not receive medication back after they were dispatched, if for some reason your order did not arrive or was lost - we will issue an immediate refund or send another parcel as per your request.

What are your shipping policies?
Quick and simple.

With standard shipping, your order will be shipped, and delivered within 7 to 14 business days (for brand pills) and 7 to 24 business days (for generic pills) from when the order is filled, depending on your whereabouts.

Express shipping is available for generic pills only, and will have your order to you within 3-14 business days from when the order is filled. We will notify you by email if there is a problem with fulfilling your order. You will receive a confirmation email when your product is shipped out.

Please note: If you have any queries regarding your transaction please contact our customer service by emailing them at
service@rxcustomerservice.net or call +1-877-778-3153 so that we may be of assistance.

Your transaction will be processed in US dollars.


Cancellation policy

You may cancel your order before it is shipped by sending a cancellation request by e-mail to:
service@rxcustomerservice.net

How does express shipping work?

Express shipping is currently available only for generic pills. With express shipping, you can expect to receive your order within 3-14 business days from the day the order is shipped. If you order multiple products, we will do our best to ship everything together via express shipping. However, if this is not possible,

we will ship what we can via express shipping, and the remainder of your order will be sent via standard shipping. If express shipping is not available in your location, you will receive an email from us advising you as such.

What payment options can I use?

The payment options available vary depending on your geographical location, billing address and the product you wish to purchase. Upon completing your selection of products, you will proceed to the checkout page and all payment options available according to your order details will be presented to you.

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